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Our Terms & Conditions explained

When you open an account with pegasus play, you're agreeing to a clear set of rules that protect both you and us.

Account ownership and use rulesPayment and withdrawal policiesDispute and complaint procedures
Explore the Lobby Read FAQ
pegasus play Our Terms & Conditions explained
GET HELP WITH TERMS

How to reach us about your account

Team online

Live chat support

Available during lobby hours. Open the chat widget in the bottom right of any page or inside your account settings. Our team can walk you through account rules and what your terms mean.

Email for formal requests

Email [email protected] for account disputes, term clarifications or official record requests. Responses arrive within two business days. Keep your account ID ready.

Account settings overview

Log in and go to Settings → Account Terms to review the full text you agreed to when you signed up. You can also request a copy of your agreement history.

HOW WE PROTECT YOU

Account security and data handling

Data retention and deletion

We keep your account data for as long as your account is active and for the period required by law afterward. If you close your account, non-transactional data is removed within 30 days unless we're required to keep it longer for legal or regulatory reasons.

Password and login security

Your account is yours alone. We never share your login details, and you must keep your password private. If someone else accesses your account, notify support immediately. Two-factor authentication is available in your security settings.

DANA, OVO, GoPay and QRIS verification

When you deposit via these local payment methods, we verify your identity and payment source. Your payment history is encrypted and retained for account reconciliation and withdrawal proof only.

Withdrawal proof and compliance

Every withdrawal request is verified against your identity and account history. If we spot unusual activity, we may ask for additional proof before processing. This protects your account from fraud.

Dispute resolution process

If you believe a charge or withdrawal was incorrect, contact support in writing within 14 days. We'll review transaction logs, verify the activity and respond with our findings or a correction within five business days.

Changes to these terms

If we update these terms, we'll notify you by email and in your account dashboard at least seven days before the change takes effect. Your continued use means you accept the new version.

Terms & Conditions FAQ

We may suspend or close your account and refuse future registrations from the same person. If you've broken a serious term — such as using someone else's payment method or claiming false identity — we'll freeze your balance and may report the activity to relevant authorities where required by law.

No. One real person, one account. If we detect multiple accounts registered to the same identity, payment method or device, we'll close all but one and may forfeit balances. This protects fair play and prevents fraud.

Our terms state that we operate where local law permits. If we cease operations, your account balance and any pending payouts become the subject of a formal wind-down process. Local law determines fund recovery rights. Check with support for your region's specific protections.

Deposits via these local methods usually clear in under a minute and your balance updates instantly. If a deposit doesn't appear after 15 minutes, contact support with your transaction ID from your payment app and we'll investigate within two hours.

Withdrawal requests are processed within 24 hours of verification. Actual arrival depends on your bank or payment app — DANA, OVO, GoPay and QRIS transfers usually land within one to three hours. The terms require us to process your request; delays after that point are outside our control.

Your balance is yours to withdraw or use within the lobby. We can only deduct funds for verified losses from gameplay, withdrawal fees (if any), or if required by law. If your account is closed due to term violations, unclaimed balances are forfeited — that's in the terms you agreed to.

Email [email protected] with your account ID, the date and what happened. We'll review your account history and transaction logs and respond within five business days. If you remain unsatisfied, local consumer protection agencies may hear your complaint.

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